Payments

How can I pay for my order?

You can check and change the contents of your Shopping Bag at any time and you can pay with any major credit card. You can also pay with PayPal, Paypal Exp, Google Pay, Apple Pay, Sofort and Klarna Pay in 3.

When will the amount be charged to my account?

When you order, you only pre-authorise the payment. You are only actually charged for the order when the products are dispatched.

In which currency will I be charged?

You will be charged in the same currency used to display the prices on the website. Any taxes and duties are included in the order total you see online.

Are online purchases safe?

We guarantee the highest levels of security when protecting personal data and payment information via TLS (Transport Layer Security) certified encrypted transmission protocol.

My payment has not been accepted, why?

There may be various reasons why your payment has not been accepted: check the credit card data you entered at the time of placing the order, such as expiry date, card type and number. If the problem persists please contact our Customer Care to receive specific assistance.

What is a CVV/CVC code?

The CVV (Card Verification Value) is a 3 digit number code on the back of your card, in the signature box (for Visa and MasterCard) or 4 digit number code on the front of the card (for American Express). It is fundamental for ensuring the safety of the transaction and discourages fraud, as it allows us to ascertain that you have the actual card in your possession.